Returns & Exchanges
At EXCLUSIVE, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Our streamlined process ensures that if your new look isn't a perfect fit, you can exchange or return it with absolute ease.
Initiate Your Request
Log into your EXCLUSIVE account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags are attached and the garment is in its original, unworn condition.
Drop Off Your Return
Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a complimentary home pickup via our portal.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing